In my role as a Force.com developer at Parallon, I was given the chance to implement ServiceCloud for our HealthTrust business unit. Go-live was last Thursday and there were no system issues. So far, over 500 cases have been processed in less than a week. It was a great opportunity to learn how to bulkify my code to avoid governor limit issues. The platform incorporates data for over 1,000,000 items sold for group purchasing on tens of thousands contracts by thousands of vendors, so custom indexing was another valuable tool to learn. One particularly fun part of the project was Customizing Case Feed with VisualForce.
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